Standard delivery takes 3 to 5 working days. For express orders, delivery takes 1 to 2 working days. Delivery times may vary according to your location and the availability of items.
How can I track my order?
Once your order has been shipped, you will receive an e-mail with a tracking number. You can use this number to track the progress of your delivery on our website or via the carrier's website.
What are your delivery costs?
Standard delivery is free for orders over €50. For orders below this amount, a delivery charge of €5 applies. Additional charges may apply for express delivery or international destinations.
Payment
What payment methods do you accept?
We accept several payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfer payments. We also offer payment in installments.
Other Questions
Can I change or cancel my order after I have placed it?
Once you have placed your order, you have up to 24 hours to modify or cancel it. After this time, we start processing and shipping your order. Please contact our customer service department as soon as possible for any changes.
What should I do if I receive a faulty or incorrect item?
We apologize for the inconvenience. If you have received a faulty or incorrect item, please contact our customer service department within 48 hours of receiving the order. We will arrange a replacement or refund.
How can I contact customer service?
Our customer service is available Monday to Friday, 9am to 6pm. You can contact us by e-mail at support@votre-boutique.com
